Need a return or exchange? Let us help you.
If you would like to return or exchange a recent order, just send it back to us and we will issue a full refund or product exchange.
RETURN POLICY TERMS & CONDITIONS
We accept returns for refunds or exchanges within 30 days of the date of purchase. At our sole discretion after 30 calendar days, we will offer an exchange or refund. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way
within 30 calendar days of the delivery date
must not be a special order or a custom order
unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
Please note that we are unable to pay for return shipping on any item. The customer is responsible for all shipping costs if seller is not at fault. If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a cash refund as long as we receive notification from you of our mistake within 30 days of receiving the shipment. In this case, we will pay for return shipping.
Refunds are contingent upon inspection of item(s) once we receive it. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us after 30 days and WITHOUT contacting us will NOT be refunded.
To expedite the return process, please fill out the return shipping form on your invoice and include it in the box with your return. If you do not have your invoice, please clearly state on a note the following information:
State whether you want to exchange or if you would like to receive a full refund
Your first and last name
Your order number (if you have it available)
Your phone number and/or email address so we can contact you if we have any questions
The item(s) you want to return
Reason for your return
If it's an exchange, please include the name, size, color of item(s) you would like to exchange for
Please send your return to:
the boo gemes store
2800 Placida Road, #110
Englewood, FL 34224
914-364-8340 | firstname.lastname@example.org